Tell us what you're trying to make.
Send us a formula, an SDS, a sample, or a problem description. We respond to most quote requests within one business day. Our chemists take the call, our salespeople take the follow-up.
Reach us directly
Call us
Toll-free 888-933-4554
PA direct 570-345-2600
LA direct 225-319-7146
Email customer service
customerservice@paradigmlabs.us
Hours
Monday to Friday, 8:00 AM to 4:30 PM ET
After-hours email monitored daily
Request a quote or sample
Fill in what you know. The more detail you can share, the faster we can route you to the right person.
From inquiry to first shipment, here's the path.
We've documented this so you know exactly what each step looks like before you commit any time or money.
Same-day reply
Most inquiries get a routing email within hours so you know who's handling your project.
Discovery call
30-minute call with the chemist who'll lead your formulation. Mutual NDA signed before chemistry detail is exchanged.
Bench & quote
Lab development, working sample, and a written quote with realistic timelines and pricing.
Pilot & production
Once you sign off on the sample, we scale to pilot, then to full production batches.
Ongoing
Standing orders, repeat batches, and product evolution as your needs change.
What to include for the fastest, most accurate quote.
The more of this you can share upfront, the less back-and-forth before we put a number on paper.
For a stock product
- Product name or part number
- Annual volume estimate
- Package size (pail, drum, tote, bulk)
- Ship-to ZIP code(s)
- Hazmat handling capability at receiving
For toll blending (your formula)
- NDA-ready formula or SDS
- Annual volume and batch frequency
- Raw material sourcing preference (you ship, we source, or hybrid)
- Packaging spec and label artwork
- Required documents (COA, SDS, TDS, country-of-origin)
For custom formulation
- Application description and end-use
- Target performance spec or competitor benchmark
- Required regulatory status (NSF, EPA, USDA, Kosher, etc.)
- Use-environment constraints (pH, temp, materials of construction)
- Target price-point per gallon, if known
Need something simple right now?
Three of the most common requests have a fast path.
Request an SDS
Email customerservice@paradigmlabs.us with the product name or part number. SDS documents typically returned same business day.
Request a sample
Standard product samples ship within 3 business days from the closest plant. Custom-formulation samples follow the bench-development timeline.
Place an order
Existing customers: call 888-933-4554 or email your PO. New customers: credit-card or e-check for the first six months, Net30 application available after.